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Zappos rocks. November 10, 2009

Posted by bernardrosauer in Customer, Uncategorized.
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I was struck by the fact that Zappos actually offers to pay employees to leave the company after they have been hired. They do this to make sure that the employees work there REALLY want to work there. Zappos understands that it’s those front line employees that own so much of the customer experience. Creating loyalty is what Zappos is all about. Here’s a 9 minute video of their CEO Tony Hseih at the Net Promoter Conference in 2009. Its no wonder that Jeff Bezos and Amazon recently bought Zappos -if you cant beat ’em…..buy ’em. That Bezos….smart fella.

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